Good Customer Service will Grow Your Business

CATD provides the sort of Customer Service programs that are guaranteed to add value to your organization.
We can help you raise Customer Care standards across the board.
We run Customer Service Open Courses for individuals
We can Tailor a Customer Service Program to your needs.
And we can design a program specifically for you.
This is our Licensed Accredited Training option where we select, train and accredit your trainers or managers to deliver an in-house program designed by CATD.

At times like today where your customers are looking to cut costs, it seems that everyone is looking for value for money.
However better value for money doesn’t necessarily mean cheaper.
For most customers, it means reliability, cost-effectiveness and well supported ‘service’.
Everyone who contacts you with a “customer service issue” is a potential champion.

Customers will not vote if they feel ignored.
“Getting new customers costs up to five (5) times more than satisfying and keeping your existing customers.”

CATD’s Customer Service Training
An CATD Customer Service program will give you the advantage when dealing with customers.
You will gain immediately usable skills and confidence in creating two-way relationships.
We approach customer service from the “I can help you with that” angle.
If your customer has a problem, and you deal with it with real care and grace, you have a customer for life.
CATD can work with Small groups, large seminar style, and increasingly, Forum Theatre, which works exceptionally well for whole company culture change.

From  Customer Facing Staff right through to the Back Office, we can help you transform your customer’s experience.
Creating excellent customer service is easier than you might think.

Conflict Management Training
Many people manage conflict by avoiding it.
Whether it’s workplace disputes, difficult people or unresolved conflicts the thing to aim is resolution, otherwise, what’s the point?
Here we help people get to the heart of the problem so they can get to the heart of the solution.

Customer Service Training
The Customer is Always Right (and so are you). Creating Win/Win situations so everyone goes away feeling ‘right’.
At CATD we offer outstanding tailored Customer Service training to add real value to your organization and raise your customer care standards to an exceptional level.